Privacy Policy

This Privacy Policy governs the way Lindleys Autocentres collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.lindleysautocentres.co.uk website ("Site").

This privacy policy applies to the Site and all products and services offered by Lindleys Autocentres.

Overview

At Lindleys Autocentres, we are committed to looking after your personal information with great care. We never share your personal information with any third parties unless have opted in to receive review requests and/or offers/promotions by email.

Your personal information will be kept by us for warranty purposes for the duration of 5 years.

We also use your contact details for sending booking confirmations and MOT/service reminders (if you wish to receive them and have opted in)

Your personal information is stored in our secure management system and all the connections to it are protected by SSL encryption, which is the industry standard used to protect all websites.

Cookies

This website may use essential session cookies to temporarily store some of the data that is submitted when you are making an online booking.

This type of cookie only exists whilst the browser window is open and is destroyed as soon as you close it. We never store highly sensitive information like credit card numbers in our session cookies.

Google Analytics (without adwords)

When you visit this website, we use a third-party service called Google Analytics to collect information about the number of visitors we get and what pages they visit.

We do this to help us to identify problems with our website and to help us to improve it. The information collected is purely statistical and does not identify anyone.

We do not make and will not allow Google to make any attempt to find out the identities of our website visitors.

Google Analytics (with adwords)

When you visit this website, we use a third-party service called Google Analytics to collect information about the number of visitors we get and what pages they visit. We do this to help us to identify problems with our website and to help in improving it.

Information collected via Google Analytics does not directly identify an individual, however, certain identifiers could be used to indirectly identify a user. We set a data retention policy of 26 months on identifiers that Google collects about users.

Facebook Pixel

When you visit this website, we use a third-party service called Facebook Pixel Tracking to collect information about the number of visitors we get from Facebook and what pages they visit. We do this to help us identify key areas of our website and to help in improving it.

Most of the information collected is purely statistical and does not identify any individual, however, Facebook may link the information collected to a Facebook account if the user is signed-in.

How we use collected information

Lindleys Autocentres collects and uses Users personal information for the following purposes:

  • Name, address and contact number is kept for 5 years for warranty purposes after a job is completed.
  • To respond to customer service requests and quotations requested by customers
  • To send review requests and offers/promotions if you have opted in for us to do so.
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions.

If User decides to opt-in to our mailing list, they will receive emails that include company news, updates, offers and service information.

If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys if you have opted in. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

You have the right to ask for a copy of any of your personal data held by Lindleys Autocentres (where such data is held). Under the GDPR, no fee is payable, and we will provide all information in response to your request free of charge. Please contact Ryan O’Donnell for more details by email on ryan@lindleys.co.uk, or alternatively by phone on 0115 822 6303.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Lindleys Autocentres has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Lindleys Autocentres
www.lindleysautocentres.co.uk 
(City centre) Unit 2, 15 Traffic Street, Nottingham, NG2 1NE 
Tel: 0115 727 0033

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